Acknowledgment of Terms

By accessing or using MoveSmartTN services, you acknowledge and accept these Terms & Conditions. Your continued use of our services confirms your agreement to all policies outlined on this page.

Services Provided

MoveSmartTN provides apartment locating services, guidance on property criteria, background check facilitation through TransUnion SmartMove, document checklists, application strategy, and communication support with housing providers.

Background Check Disclosure

MoveSmartTN facilitates the background screening process by sending clients a secure TransUnion SmartMove link. All screening information—including Social Security numbers, date of birth, identification details, and financial or credit data—is entered directly into TransUnion’s secure system. MoveSmartTN does not collect, store, view, or have access to Social Security numbers or any sensitive identifying information. TransUnion SmartMove independently retains and safeguards all screening data in accordance with their security and privacy standards.

Service Limitations

MoveSmartTN does not act as a real estate brokerage. We do not sign, negotiate, or enforce leases. We do not guarantee approval, housing placement, or specific unit availability. All housing decisions are made solely by the property or landlord based on their criteria.

Fees & Payments

Service fees cover screening facilitation, document review, guidance, and support. Third‑party fees (such as TransUnion SmartMove) are paid to external partners and are non‑refundable. Payment is collected when services are rendered or when screening results are delivered.

Property Fees & Payments

All application fees, administrative fees, reservation fees, deposits, and any other charges required by a property or landlord are paid directly to the property. MoveSmartTN does not collect, process, or handle any payments on behalf of properties. We do not receive, retain, or transfer application fees or deposits. Any fees charged by a property are subject to that property’s policies and are not included in MoveSmartTN service fees.

Refund Policy

Because we invest upfront in your screening process, fees are non‑refundable once results are delivered. Refunds may be approved only in cases of billing errors, duplicate charges, or verified emergencies reviewed on a case‑by‑case basis.

Chargebacks & Payment Disputes

If you notice a billing discrepancy, contact us directly so we can investigate and resolve it. Initiating a chargeback for services already rendered (including screening results) is considered a breach of this agreement. Accounts will be suspended, and all applicable fees may be recovered.

Appointment Expectations

Appointments must be scheduled in advance. Repeated missed or late appointments may affect future scheduling availability. Messages received outside business hours will be addressed the next business day.

Client Conduct

We maintain a respectful, safe working environment. Abusive, threatening, or disrespectful behavior toward staff or other clients may result in immediate termination of services.

SMS Communications

MoveSmartTN sends service‑related SMS messages to clients who provide consent through the intake form on www.MoveSmartTennessee.com. By submitting the intake form and checking the required consent box, you agree to receive text messages related to appointment confirmations, reminders, rescheduling notices, document requests, and housing navigation updates. Message frequency varies based on your service needs. Standard message and data rates may apply. You may opt out of SMS communication at any time by replying STOP to any message.

Document Accuracy & Fraud

Clients must provide accurate, truthful information and authentic documents. Submission of false, altered, or misleading documents results in immediate termination of services without refund and may be reported to properties or appropriate parties as required.

Housing Decisions

MoveSmartTN does not influence or control approval decisions. All decisions regarding applications, eligibility, rental terms, and move‑in dates are made solely by the property or landlord.

Limitation of Liability

MoveSmartTN is not responsible for property decisions, unit availability, rental pricing, or outcomes determined by third‑party partners.